Frequently Asked Questions

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. Tips on file format setups
  4. At what resolution should I save my photos and graphics?
  5. What is coated paper stock?
  6. What is a proof and why is it important that I look at it?
  7. What is the Pantone Matching System?
  8. Why do the printed colors look different from the colors on my screen?
  9. Is white considered a printing color?
  10. What file format should I use when submitting my electronic document for printing?
  11. Once I submit the documents, how long will it take to finish my job?
  12. Are you a “green” company?
  13. What forms of payment do you accept?
  14. What is variable data printing?
  15. What does personalization mean?
  16. What type of return can I expect from personalized or variable data marketing materials?
  17. What do I need to provide for variable data projects?
  18. Can you scan and save my files to a CD?
  19. Do you offer storage?
  20. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
  1. Good question! While The Arthur Press is a full service printing company our Specialty is Pharmaceutical and Medical Device inserts, label and folding cartons . To see a full listing and description of what we can offer you, checkout out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, you could use our ONLINE ESTIMATE form. …but the easiest and best way to ensure that we get all the information necessary to produce an accurate quote is to give us a call (416-804-1350 and talk with Estimating Department or one of our customer service representatives.

  3. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use the following list of essential information because without any or all of these elements we will be unable to print your requirement :

    • Enclose all screen fonts and printer fonts

    • Include all placed images

    • Make sure your files are set with proper bleed, trim and safety areas.

    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line

    TRIM: This is the guideline where the card will be cut

    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during

    the cutting process. A 1/4” guide in from the trim should work fine.

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi.

    Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. What is coated paper stock?

    Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors. Uncoated paper, by contrast, is relatively inexpensive but porous, and is best suited to the printing of black and white text documents.

  6. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  8. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used,

    CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  9. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  10. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  11. Once I submit the documents, how long will it take to finish my job?

    Some jobs can be very quickly turned around ; more complex work may take a few days or more days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it. Just ask us !!

  12. Are you a “green” company?

    Absolutely! We are FSC, SFI and PEFC certified and we take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know.

    You’ll be pleased with the results and feel good about helping the environment, too.

  13. What forms of payment do you accept?

    We accept cash, company cheques and all major credit cards. We can also set up a business account for you, as well. CONTACT US for details.

  14. What is variable data printing?

    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

  15. What does personalization mean?

    Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient,address etc Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.

  16. What type of return can I expect from personalized or variable data marketing materials?

    Studies consistently show that personalized marketing receives a far greater response than static pieces. On average, the response rate of a static direct mail campaign is around 2%. A targeted, personalized campaign that utilizes variable data technology can increase that response rate by up to 30%....and you can MEASURE your results.

    While the cost per piece of variable imaging direct mail is higher, your cost per response is much lower, increasing your return on investment.

  17. What do I need to provide for variable data projects?

    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

  18. Can you scan and save my files to a CD?

    Yes. We can scan drawings and save electronic versions or copy files to a CD.

  19. Do you offer storage?

    Yes. We offer free storage of most products. In some cases, minimum quantities may apply.

  20. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?

    The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.